New Wash is not a shampoo. It's a cleansing cream. Shampoos contain harsh detergents that strip your hair of its good, protective oils while they clean. New Wash cleans using essential oils and fatty alcohols—and zero detergents—while removing dirt, oil and buildup.

New Wash is not a conditioner. Conditioner does not clean the hair; it only replaces moisture after shampoo strips it. New Wash contains cleansing and conditioning ingredients.

Yes! New Wash cleans using essential oils and fatty alcohols, all of which are naturally derived and biodegradable.

You can wash your hair daily or however often works for you. New Wash is so gentle that you no longer need to worry about stripping your color or drying out your strands. 

When starting out with New Wash, we suggest sticking to your regular routine and finding your rhythm over time. Many people have found that they can go much longer between washes with New Wash.

New Wash cleans hair with a custom blend of essential oils and gentle, naturally derived saturated cleansers that also help balance your scalp's natural oil production.

Yes! Check out the reviews—“life-changing” is a commonly used phrase by people with all different hair types. Take our quiz to find the best formula for you.

New Wash benefits hair immediately, but all hair types are different so some scalps need to adjust and may experience oiliness or flakiness. This transition period is natural and more commonly experienced by people with oily or fine hair.

New Wash is different from detergent-based shampoos, and so is the way you use it. If your hair feels greasy or you have some buildup after using New Wash, there are two common reasons. 

First, you might not be using enough New Wash. Apply the same amount of New Wash as you'd usually use for both shampoo and conditioner—enough to coat hair like you would for a conditioner or mask. Then work it in really, really well with the Massaging Scalp Brush. Add a bit of water to get a smooth, milky consistency; this will allow it to capture and bond to the dirt, buildup and excess oil.

You also might not be rinsing it out thoroughly. New Wash bonds to impurities and requires extra rinsing to work it out. Massage it out with the Massaging Scalp Brush or your fingertips.

Remember: It takes time to adjust to new habits and routines. You might experience a transition period during which your scalp overproduces oil, like it was trained to do by detergent-based shampoos. It hasn't yet acclimated to this new way of cleansing that leaves the healthy, protective oils to do their job.

After about two or three washes, your scalp and oil production should regulate and thrive with your new healthy routine!

Yes, pouches are made with LLDPE (linear low-density polyethylene) and are fully recyclable under classification #1.

No, all Hairstory products are septic-safe and will not clog the drain.

Our signature Massaging Scalp Brush helps you massage New Wash into your hair and then rinse it out thoroughly. We recommend using it every time you wash your hair—in addition to enhancing your New Wash routine, the silicone bristles feel so soothing on your scalp. 

For help with the Massaging Scalp Brush, email hello@hairstory.com.

If you are new to using a detergent-free cleansing cream or your hair tends to be oily, the brush is a great tool to help you in the transition. The Massaging Scalp Brush works with most hair types, but those with coily hair may find difficulty using the brush

Not at all. Hair Oil is formulated with a lightweight blend of eight essential oils so it won't weigh down fine hair (or any other type of hair). If you usually stay away from hair oils, give this one a try—you will see and feel the difference instantly!

Yes and yes. Apply Hair Oil when your hair is damp to either define your natural texture while air-drying or get a flawless, frictionless blow-dry. Hair Oil can also be used on dry hair to smooth frizz or flyaways, seal ends and add extra shine.

Hair Oil contains a single D2, water-soluble silicone called dimethicone to meet our performance standards for shine (high) and weight (low). Not all silicones are created equal. There are different classes of silicones, with a low or high molecular weight. This distinction is important when understanding silicones, in particular dimethicone. Dimethicone is an inert and non-toxic compound that softens hair and contributes to easier spreading and application. (It's used in many skincare products, too, because it's non-comedogenic.) It has a low molecular weight, which means that rather than having an occlusive effect and creating a barrier, it acts more like an emollient, helping to restore the natural barrier function. 

The silicone substitutes Hair Oil contains include isodecane to protect from moisture loss, Ecocert-certified coconut alkanes (with similar light-reflecting properties to silicone) and heptyl undecylenate derived from castor oil.

Hair Oil is formulated to penetrate hair strands, not simply coat the surface. As long as you use the right amount—just a few drops at a time—it will be easily absorbed.