Shipping Policy

 

Shipping in the United States

We ship to all 50 states, Washington, DC and US PO Boxes. We use a handful of carriers including FedEx, DHL, UPS and USPS. For shipments to APO/FPO/DPO addresses, please submit your request by clicking here.

We offer free shipping on all orders over $55. Orders for less than that amount will be charged a flat $8.95 fee. 

Orders that include a subscription item will ship for free.

Standard shipping: Delivery time ranges from 5 to 7 business days once your order has shipped. Please note that shipments to Alaska and Hawaii may range from 1 to 3 weeks.

Expedited shipping: Delivery time ranges from 2 to 3 business days once your order has shipped. Please note that shipments to Alaska and Hawaii are not eligible for expedited shipping. 

Orders are shipped Monday through Friday. Orders take 1 business day to be processed at our warehouse. You can expect your order to ship 1 business day after it is placed.

Please note that orders can not be changed or canceled after having been placed.

Please note that we are not responsible for delays from the carrier. Missing or damaged orders are eligible for a replacement within 60 days of purchase.

If a product is out of stock in the ordered size, but available in other sizes, we may fulfill your order using different-sized pouch(es) containing the same or a greater total quantity of product.

 

Shipping in Canada

Canadian orders (excluding Undressed and Lift, see below) to urban and more populated areas will ship via Purolator. Rural and more remote orders will ship via Canada Post.

All orders containing Undressed and Lift, will be shipped with UPS.

Delivery time ranges from 2 to 5 business days. Orders placed after 1pm EST will ship the next business day.

We offer free shipping on all orders over $75. Orders for less than that amount will be charged a flat $7.50.

Orders that include a subscription item will ship for free.

Orders take up to 1 business day to be processed at our warehouse. You can expect your order to ship 1 business day after it is placed.

Please note that orders can not be changed or canceled after having been placed.

Please note that we are not responsible for delays from the carrier. Missing or damaged orders are eligible for a replacement within 60 days of purchase.

If a product is out of stock in the ordered size, but available in other sizes, we may fulfill your order using different-sized pouch(es) containing the same or a greater total quantity of product.

 

Shipping in the UK 

UK orders ship via Royal Mail. Delivery time can range from 3 to 5 business days once your order ships.

Orders placed after noon Greenwich Mean Time will ship the next business day. No additional taxes or duties will be charged beyond the total on your final invoice. Please note that orders can not be changed or canceled after having been placed.

We offer free shipping on all orders over £60. Orders for less than that amount will be charged a flat £4.25. 

Orders that include a subscription item will ship for free.

Orders take up to 1 business day to be processed at our warehouse. You can expect your order to ship 1 business day after it is placed.

Please note that orders can not be changed or canceled after having been placed.

Please note that we are not responsible for delays from the carrier. Missing or damaged orders are eligible for a replacement within 60 days of purchase.

We do not ship to Gibraltar, Guernsey, Isle of Man, South Georgia & South Sandwich Islands, and Tristan da Cunha.

If a product is out of stock in the ordered size, but available in other sizes, we may fulfill your order using different-sized pouch(es) containing the same or a greater total quantity of product.

 

Shipping in the EU and Norway

Orders ship via DPD or Post NL. Delivery time can range from 2 to 5 business days once your order ships. Please note orders to Malta, Cyprus and other European islands can take 1-2 weeks.

No additional taxes or duties will be charged beyond the total on your final invoice. VAT is included in prices listed. 

Please note that we are unable to ship Undressed or Lift to Norway due to airline safety regulations for combustible ingredients.

We offer free shipping on all orders over a minimum that varies per country. Orders for less than that amount will be charged a flat fee based on your country as shown in checkout.

Orders that include a subscription item will ship for free.

Orders take up to 1 business day to be processed at our warehouse. You can expect your order to ship 1 business day after it is placed.

Please note that orders can not be changed or canceled after having been placed.

Please note that we are not responsible for delays from the carrier. Missing or damaged orders are eligible for a replacement within 60 days of purchase.

We do not ship to Åland Islands, Andorra, French Guiana, French Southern Territories, Guadeloupe, Kosovo, Martinique, Mayotte, Montenegro, Réunion, San Marino, St. Barthélemy, St. Martin, St. Pierre & Miquelon, and Vatican City.

If a product is out of stock in the ordered size, but available in other sizes, we may fulfill your order using different-sized pouch(es) containing the same or a greater total quantity of product.

Shipping in Switzerland 

Swiss orders ship via Swiss Post on Post Pac Priority service. Delivery time can range from 2 to 3 business days.

No additional taxes or duties will be charged beyond the total on your final invoice. VAT is included in prices listed.

We offer free shipping on all orders over 65 CHF.

Orders for less than that amount will be charged a flat fee of 8.75 CHF, as shown at checkout.

Orders that include a subscription item will ship for free.

Orders take up to 1 business day to be processed at our warehouse. You can expect your order to ship 1 business day after it is placed.

Please note that orders can not be changed or canceled after having been placed.

Please note that we are not responsible for delays from the carrier. Missing or damaged orders are eligible for a replacement within 60 days of purchase.

If a product is out of stock in the ordered size, but available in other sizes, we may fulfill your order using different-sized pouch(es) containing the same or a greater total quantity of product.

 

Shipping in Australia

Australian orders (except those with Lift and/or Undressed, see below) ship via Australia Post. Once your order ships, delivery time can range from 2 to 5 business days or longer to very remote areas.

No additional taxes or duties will be charged beyond the total on your final invoice.

Please note that orders can not be changed or canceled after having been placed.

Undressed and Lift are shipped via Toll Road Express.

Delivery time can range from 2 to 5 business days.

Please note that we are unable to ship Undressed or Lift to Tasmania due to airline safety regulations for combustible ingredients.

We do not ship at all to Christmas Island, Cocos (Keeling) Islands, Nauru, Norfolk Island, and Tuvalu.

We offer free shipping on all orders over AUD$80.

Orders for less than that amount will be charged a flat AUD$10.50.

Orders that include a subscription item will ship for free.

Orders take up to 1 business day to be processed at our warehouse. You can expect your order to ship 1 business day after it is placed.

Please note that orders can not be changed or canceled after having been placed.

Please note that we are not responsible for delays from the carrier. Missing or damaged orders are eligible for a replacement within 60 days of purchase.

If a product is out of stock in the ordered size, but available in other sizes, we may fulfill your order using different-sized pouch(es) containing the same or a greater total quantity of product.


Shipping in New Zealand

New Zealand orders ship via Australia Post International. Once your order ships, delivery time can range from 5 to 10 business days. 

No additional taxes or duties will be charged beyond the total on your final invoice.
Please note that we are unable to ship Undressed or Lift to New Zealand due to airline safety regulations for combustible ingredients.

We offer free shipping on all orders over NZD$90. Orders for less than that amount will be charged a flat NZD$9.75.

Orders that include a subscription item will ship for free.

Orders take up to 1 business day to be processed at our warehouse. You can expect your order to ship 1 business day after it is placed.

Please note that orders can not be changed or canceled after having been placed.

Please note that we are not responsible for delays from the carrier. Missing or damaged orders are eligible for a replacement within 60 days of purchase.

If a product is out of stock in the ordered size, but available in other sizes, we may fulfill your order using different-sized pouch(es) containing the same or a greater total quantity of product.