My current formula doesn't seem to be working. Should I switch?

Formula switches are often the right move after the adjustment period has passed. General guidance: Hair feels too greasy or heavy → try Deep Clean. Hair feels too dry or brittle after adjustment → try Rich. Started on Rich and scalp has stabilized → transitioning to Original is worth trying. Our return policy covers formula swaps: first purchase of any product is eligible for a full refund or exchange within 60 days. Subsequent purchases are eligible for an exchange. Full details at hairstory.com/return-policy.