Condiciones de Uso

Introduction

This website www.hairstory.com (the “Site”), will provide information to individuals and professionals regarding Hair Ventures, LLC (the “Company,” or “we” or “us” or “our”) products and services. Any user of this Site (“you”) is subject to these terms of use (the “Terms of Use”), the supplements hereto (including, but not limited to, our Privacy Policy and our Return Policy) and any amendments hereto and thereto as the same may be posted by us from time to time on this Site. Your use of this Site shall be deemed to constitute your voluntary and express consent to be bound by the terms and conditions of these Terms of Use without limitation and/or qualification and we shall be entitled to enforce these Terms of Use in the same way as if you had signed these Terms of Use. If you are not willing use this Site pursuant to the Terms of Use, then we ask that you do not use this Site for any purpose.

Privacy

Any information that we obtain through your use of this Site is subject to our Privacy Policy. Our Privacy Policy addresses our collection and use of the information and data you provide to us, and it also addresses your rights relative to such information and data. As set forth in our Privacy Policy, we will use the information and data that you provide to our Site to, among other things, process and ship your orders (which will include disclosure of your name and address to fulfillment houses and delivery services such as UPS, FedEx and the United States Postal Service) and to contact you about the status of your orders. Please review our Privacy Policy before you use this Site. If you are not willing use this Site pursuant to our Privacy Policy, without qualification and/or limitation, then we ask that you do not use this Site for any purpose.

Contact Information

If you have any questions with respect these Terms of Use, our Site or any of our products, you may contact the Company by telephone at (646) 760-5142 or email at hello@hairstory.com.

Website Intended Audience

Our Site is intended for use by individuals of adult age and professionals. Each user of this Site is expected to be an adult, and if you are a minor using this Site then for all purposes we are entitled to assume that your use of this Site is with the knowledge and consent of your parents or legal guardians.

Modification or Suspension of Site

You understand that the Company may at any time, as determined in its sole discretion, modify this Site or suspend or discontinue all or any part its operation, without notice to you, and you acknowledge that there is no consequence or liability to that the Company for doing so.

Ownership

This Site is owned by the Company and/or its affiliates. All right, title and interest to the Content (as such term is defined below) displayed on the Site, which Content includes, but is not limited to, the look and feel of this Site; the data, information, text, graphics, images, sound or video materials displayed as part of this Site; and the designs, trademarks, service marks, trade names and URL of this Site, but excluding User Content (as such term is defined below), are the sole property of the Company and/or its affiliates and/or other parties with whom the Company maintains a relationship.

Customers in the EU are interacting with or purchasing from our European entity: Hairstory Products UK Limited. Customers outside of the EU are interacting with or purchasing from Hair Ventures, LLC.

Customers in AU are interacting with or purchasing from our Australia entity: Hairstory Australia Limited.

Protection of Intellectual Property Rights and License

You acknowledge that all content available through the Site (the “Content”), including without limitation, all text, graphics, software, music, sound, photographs and videos, and any Content provided by suppliers, sponsors or third-party advertisers is protected by trade dress, copyright, trademark, patent and various other intellectual and other proprietary rights and laws (the “Intellectual Property Rights”). Except as expressly authorized in advance by the Company in writing, you understand that you may not copy, modify, rent, lease, loan, sell, assign, distribute, license, reverse engineer or create derivative works based on the Site or any of its Content. You are, however, granted a nonexclusive, nontransferable, revocable, limited license to view, copy and print Content for the sole purpose of placing an order via the Site or other use as may be permitted by these Terms of Use, provided that you may under no circumstance remove or obscure the copyright notice or other notices displayed as part of the Content. Other than the foregoing, you may not copy or use the Content in any other way or for any other purpose.

Nothing contained in these Terms of Use, this Site or its Content shall be construed as conferring any license or right (by implication, by estoppel or otherwise) to any of the Intellectual Property Rights of the Company or to any third party’s Intellectual Property Rights, except as expressly authorized by these Terms of Use, and all rights are reserved to the Company except to the extent as expressly authorized by these Terms of Use.

Eligibility for Site Registration and Account Security

If you are over thirteen (13) years of age, you may choose to register on this Site and to obtain a registered account. You may not, and please do not register, if you are not over thirteen (13) years of age. If you are eligible to register, you will be given a username and password for your account. You are responsible for maintaining the confidentiality of your registered account and its username and password and for restricting access to your computer. You are responsible for keeping such information current, complete, accurate and truthful. You agree to accept responsibility for all activities that occur under your account, username and/or password and you agree that you will not use the account, username, email address or password of another user at any time. You agree to notify us immediately if you suspect any unauthorized use of, or access to, your account, username and/or password. We reserve the right, at any time for any or for no reason, determined in our sole discretion, to change any username provided by you and to refuse to provide you with service and/or to terminate your account without notice.

Use of the Site

The use of the Site is for your personal use only and may not be used for any commercial purposes whatsoever. Moreover, you acknowledge that you cannot sell or resell any of the products, including samples and/or services that you purchase or otherwise receive from the Company. You likewise acknowledge that you may not and agree that you shall not:

Use any “deep-link,” “page-scrape,” “robot,” “spider” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Site or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Site or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Site;

Attempt to gain unauthorized access to any portion or feature of the Site, or any other systems or networks connected to the Site or to any Company server, or to any of the services offered on or through the Site, by hacking, password “mining” or any other illegitimate means;

Probe, scan or test the vulnerability of the Site or any network connected to the Site, nor breach the security or authentication measures on the Site or any network connected to the Site;

Reverse look-up, trace or seek to trace any information on any other user of or visitor to the Site, to its source, or exploit the Site or any service or information made available or offered by or through the Site, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than your own information, as provided for by the Site;

Take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Site or the systems or networks, of the Company or any systems or networks connected to the Site or to the Company;

Use any device, software or routine to interfere or attempt to interfere with the proper working of the Site or any transaction (if any) being conducted on the Site, or with the use of the Site by any other party;

Forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal you send to the Company on or through the Site or any service (if any) offered on or through the Site;

Pretend that you are, or that you represent, someone else, or impersonate any other individual or entity; or

Use the Site or any Content for any purpose that is unlawful or prohibited by these Terms of Use or to solicit the performance of any illegal activity or other activity which infringes the rights of the Company or others.

Other Terms and Conditions

Additional terms and conditions may apply to contests, sweepstakes and/or other promotions offered through this Site, all of which terms are made a part of these Terms of Use by this reference. You agree to abide by such other terms and conditions, including where applicable, representing that you are of sufficient legal age to use or participate in such service, feature or promotion. If there is a conflict between these Terms of Use and the terms posted for or applicable to a specific portion of the Site or for any service offered on or through the Site, the latter terms shall control with respect to your use of that portion of the Site or that specific service.

User Content

This Site may offer interactive features that allow you to submit content (“User Content”) to this Site which User Content may be accessible and viewable by the public. You agree that any use by you of such features and any User Content submitted by you, shall be your sole responsibility, shall not infringe or violate upon the rights of any other party or violate any laws, contribute to or encourage any infringement or other unlawful conduct, or be obscene, objectionable or in poor taste. Any submission of User Content specifically implies that you have each and every necessary right and license to make each such submission. Accordingly, do not provide any information and/or data to this Site or otherwise make any use of this unless it complies with the foregoing requirements. To the extent that you post, upload or otherwise transmit any User Content to the Site, you hereby grant to the Company an irrevocable, worldwide, royalty-free, non-exclusive, freely transferable license to make use of such User Content and to create derivative works therefrom in such manner and for any purpose whatsoever as determined by the Company in its sole discretion without any obligation whatsoever upon the Company to provide you with compensation or other right. Furthermore, and without limiting the generality of the foregoing, to the extent that you provide any User Content to the Site, you may not, and agree that you shall not:

Post, upload or otherwise transmit or link to Content that is unlawful, threatening, harmful, abusive, pornographic or includes nudity, offensive, harassing, excessively violent, tortuous, defamatory, invasive of another’s privacy, publicity, copyright, trademark, patent, trade secret, contract or other rights, false or misleading, obscene, vulgar, libelous, hateful or discriminatory;

Violate the rights of others including patent, trademark, trademark, trade secret, copyright, privacy, publicity or other proprietary rights;

Harass or harm another person;

Exploit or endanger a minor;

Impersonate or attempt to impersonate any person or entity;

Introduce or engage in activity that involves the use of viruses, bots, worms or any other computer code, files or programs that interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment, or otherwise permit the unauthorized use of or access to a computer or a computer network;

Interfere with, damage, disable, disrupt, impair, create an undue burden on or gain unauthorized access to the infrastructure of the Site or the systems or networks, of the Company or any systems or networks connected to the Site or to the Company;

Cover, remove, disable, block or obscure advertisements or other portions of any Content or any other person’s User Content on the Site;

Advertise or promote competing services; or

Engage in any commercial activity.

We do not endorse any User Content transmitted to or posted on the Site, and we do not guarantee the accuracy, integrity or quality of any User Content. You understand that as a result of your use of this Site, you may be exposed to User Content that is offensive, indecent or objectionable to you and that under no circumstances are we responsible or liable in any way for any User Content, including, without limitation, for any errors or omissions in any User Content, or for any loss or damage of any kind incurred by you as a result of the use of any User Content.

The Company reserves the right to, but expressly disclaims any obligation or responsibility to, refrain from posting or publishing any User Content and/or remove or edit any User Content, at any time, if the Company determines, in its sole discretion, than any User Content violates or will violate these Terms of Use. You understand that the Company has the right to investigate and take appropriate legal action against anyone who, in the sole discretion of the Company, violates these Terms of Use, including but not limited to, terminating a user account and/or reporting such User Content, conduct or activity to law enforcement authorities.

Compliance With Laws

You acknowledge that you must comply with all applicable laws regarding your use of this Site, including, without limitation, laws regarding import/export of technical data by virtue of your online transmission.

Links to Other Sites

This Site may provide links to other sites and/or resources, including advertisers, over which the Company has no control. These links are provided solely as a convenience to you and should not be construed as an endorsement by the Company of content, items or services on such websites. Your access to and use of such other websites, including the use of content, items or services on those sites, is solely at your own risk. The Company makes no representations or warranties with respect to the content, ownership or legality of any linked websites and you acknowledge that the Company has no responsibility or liability whatsoever for the availability of such other sites or resources, or for any content, advertising, products or other materials available through such other websites or resources. You understand that once you leave this Site via a link to another website, you will be subject to the terms of use and Privacy Policy of such other website.

Information Disclaimer

The information, including, without limitation, any advice and recommendations, on the Site is intended solely as a general educational aid. It is not intended as medical or healthcare advice, or is it to be used for medical diagnosis or treatment, for any individual problem, nor is it intended as a substitute for professional advice or services from a qualified healthcare provider. You are advised to seek the advice of your physician or other qualified healthcare provider regarding any medical condition and before starting any new treatment.

You understand and acknowledge that the Company and its agents have no responsibility whatsoever for any consequence to you that may arise from and/or relate to, directly or indirectly, any action you take or refrain from taking based on the content, information, services or other material on the Site. While the Company strives to keep the content on the Site accurate, complete and up-to-date, the Company does not guarantee, and is not be responsible for, any damage or loss related to the accuracy, completeness or timeliness of the content on the Site.

Mobile Terms of Service

The Hairstory mobile message service (the “Service”) is operated by Hairstory (“Hairstory,” “we,” or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Hairstory’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Hairstory through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts and information (e.g., order updates or account alerts). Promotional messages may include promotions, specials and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Hairstory. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18555151674 or click the unsubscribe link (where available) in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Hairstory mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, text HELP to +18555151674, call (646) 760-5142 or email at hello@hairstory.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed or misdirected delivery of any information sent through the Service, any errors in such information and/or any action you may or may not take in reliance on the information or Service. We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Policy.

You may elect to receive text messages from us. When you sign up to receive text messages, we will send you information about promotional offers and more. These messages may use information automatically collected based on your actions while on our Sites and may prompt messaging such as cart abandon messages (i.e., Cookies). To the extent you voluntarily opt to have Text notifications sent directly to your mobile phone, we receive and store the information you provide, including your telephone number or when you read a text message. You may opt out of receiving text messages at any time by texting STOP to our text messages. For more information about text messages, see our Terms and Conditions.

 

ORDERS

Disclaimer of Warranties With Respect to Use of the Site

The Site, and the content provided therein, is provided on an “as is” and “as available” basis. Except as specifically provided herein, to the fullest extent permissible pursuant to applicable law, the Company expressly disclaims all warranties of any kind, whether express or implied, including, without limitation, any warranties of merchantability, fitness for a particular purpose and non-infringement.

The Company does not make any warranty that this Site will meet your requirements or that access to this Site will be uninterrupted, timely, secure or error-free, or that defects, if any, will be corrected. The Company makes no warranties as to the results that may be obtained from the use of the Site or as to the accuracy, quality or reliability of any content or other information obtained through this Site.

You understand and acknowledge that any content, material and/or data downloaded or otherwise obtained through the use of the Site is used at your own risk and that you are solely responsible for any damage to your computer system and/or network or for any loss of data that may result from the download of such content, material and/or data.

No advice or information, whether oral or written, obtained by you from the Company or through the Site shall create any implied warranty. 

Purchasing Items on the Site

The Company attempts to describe the items available on the Site as accurately as possible, and depict the most up-to-date product packaging available. The Company does not warrant that product descriptions are accurate, complete, reliable, current or error-free, or that product packaging depicted on the Site will match the actual product and or product packaging that you receive. If a product described on the Site is not as described when you receive it, or the packaging on the Site does not match the product you receive, your sole remedy is to return it to us in unused and undamaged condition in accordance with our Return Policy.

Order Acceptance and Shipment

Your placement of an order through the Site does not necessarily assure that we will accept your order. We may require additional information regarding your order if you have not provided all of the information required by us to complete it. Once a properly completed order is received, as determined by the Company in its sole discretion, and authorization of your form of payment is obtained, we will locate the item(s) you have ordered to place them in line for shipment. If, for some reason, we determine that we cannot ship your item within thirty (30) days following our receipt of a properly completed order, we will cancel your order and advise you of such action.

Except as otherwise expressly agreed to in writing in advance by the Company, the Site does not accept orders from dealers, wholesalers or other customers who intend to resell items offered on the Site. Moreover, and without limiting the generality of the foregoing, we reserve the right, with or without notice, to cancel or reduce the quantity of any order to be filled or products or services to be provided, if we believe, in our sole discretion, fulfillment will result in the violation of these Terms of Use.

Pricing Errors and Omissions

Please be aware that prices, availability and other purchase terms are subject to change without prior notice. We intend to make every effort to insure the accuracy of the Content of this Site, and when errors are discovered, we will correct them. You are advised that the Company reserves the right to revoke any stated offer, to correct any errors, inaccuracies or omissions, even after an order has been submitted, or after it has been confirmed or after your credit card has been charged.

If we discover an error after your credit card has been charged and your order is canceled as a result of the error, your credit card will be refunded for the full amount of your order. You will be notified via email or other communication method if your order has been canceled.

Risk of Loss

All items purchased from this Site are delivered to shipment carriers for shipment to you. Title to such items purchased and the risk of loss thereto passes to you upon our delivery to the carrier.

Returns

You may return items purchased to the Company solely in accordance with our Return Policy.

 

SHOP PAY INSTALLMENTS

Overview

Shop Pay offers you the option to pay in full at checkout or to split your purchase into regular payments with Shop Pay Installments, both online and in store. Installment options vary by store and can be used on orders over $50 USD, including discounts, shipping and taxes.

Payment Plans

Purchases between $50 USD to $20,000 USD are eligible for Shop Pay Installments, with options to:

Pay in 4 for purchases $50 to $999

• Interest-free payments every 2 weeks
• No impact to your credit score

Pay monthly for purchases $150 to $20,000

• 3-, 6- or 12-month terms
• Rates from 0-36% APR
• No impact to your credit score to apply

Eligibility

You must be over the age of 18, reside in the US, and be paying in USD to use Shop Pay Installments.

Your credit scores aren’t impacted if your purchase is split into 4 bi-weekly payments using Shop Pay Installments. If your purchase is split into monthly payments, then your payments may be reported to a credit bureau.

Note: To use Shop Pay Installments, you need a US shipping address.

Fees or Penalties

For purchases split into 4 bi-weekly payments, there are no additional charges or interest rates applied. Purchases split into monthly payments may be subject to interest.

You can pay your balance off early without penalty.

There are no late fees. However, partial or late payments may affect your ability to use Shop Pay Installments in the future.

Terms of Service

Learn more about Affirm’s terms of service or Shop’s terms of service. 

Disclosure

Rates from 0-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers: affirm.com/licenses.

For example, a $800 purchase could be split into 12 monthly payments of $72.21 at 15% APR, or 4 interest-free payments of $200 every 2 weeks.

Affirm is the originator and servicer of Shop Pay installments, but payments are managed in your Shop Pay account.

 

PROMOTIONS

EARLY2024

Gift With Purchase

Receive a free 3oz New Wash when you purchase either Pre-Wash or Primer, and receive a free 3oz New Wash, Massaging Scalp Brush and 1oz Pre-Wash when you purchase either a Pre-Wash and New Wash duo or a Pre-Wash, New Wash and Primer trio. Offer ends 11/10/2024. No code needed. Not valid on subscription orders. Offer may be discontinued or modified at Hairstory’s discretion.

Free Shipping on First Order

Offer valid on your first order at Hairstory.com. Excludes orders that only contain New Wash Trial Kit. Code is valid in the United States. Offer may be discontinued or modified at Hairstory’s discretion.