Thank you for shopping at Hairstory. If you are not entirely satisfied with your purchase, we're here to help.
Your first purchase of any product(s) can be returned within 60 days for a refund or exchange. Any subsequent purchases of the same product are only eligible for exchanges. Return policy excludes free products. Please note, all Trial Kits purchases are final sale. Trial Kits are exempt from our 60 day policy and cannot be refunded or exchanged. Trial Kits will be considered your first purchase. so subsequent orders of New Wash Original will only be eligible for exchange.

Emailing us via our Help Center or directly at will result in the quickest response.
Alternatively, you can call us at (646) 760 5142 but please note we are a small team and telephone calls will be returned within 24 business hours.

Shipping Charges

We do not offer refunds on shipping charges.

We do not offer return labels; shipping for returns will be at your own cost.

Damaged or missing items

If you received a damaged product or your shipment is missing, please notify us immediately for assistance. Damaged products or missing shipments are eligible for a replacement within 60 days of the purchase. 

Contact us

You can find answers to most questions in our Help Center by clicking here, or submit a request. Alternatively, customer service can be reached by emailing or by telephone at (646) 760 5142.