What is the return and exchange policy?

First purchase of any product: Eligible for a full refund or exchange within 60 days of purchase. Second and subsequent purchases: Eligible for an exchange for a different product. Full details at hairstory.com/return-policy. Before going that route - if you're having trouble with New Wash, troubleshoot first. Most issues respond well to simple adjustments, and many customers who were about to return are now regulars.