New Wash Original, Hair Balm and Hair Oil Benefits of New Wash Original Shine Restoration Set Shine Restoration Set Shine Restoration Set

Shine Restoration Set

NEW WASH ORIGINAL, HAIR BALM AND HAIR OIL

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All Hair Types Dry Hair
3 Product Set

From cleansing to styling to touchups, infuse your routine with moisturizing ingredients that leave hair extra shiny and nourished.

New Wash Original’s detergent-free formula enhances your natural texture, preserves color and avoids damage caused by traditional shampoos. For one-step styling, add Hair Balm to damp hair then let air-dry for enhanced natural texture. And Hair Oil is a lightweight blend of 8 essential oils that leaves hair softer, shinier and smoother—use it every day to nourish dry or damp hair.

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New Wash

  • Is New Wash a shampoo?

    New Wash is not a shampoo. It's a cleansing cream. Shampoos contain harsh detergents that strip your hair of its good, protective oils while they clean. New Wash cleans using essential oils and fatty alcohols—and zero detergents—while removing dirt, oil and buildup.

  • Is New Wash a conditioner?

    New Wash is not a conditioner. Conditioner does not clean the hair; it only replaces moisture after shampoo strips it. New Wash contains cleansing and conditioning ingredients.

  • Will New Wash clean my hair?

    Yes! New Wash cleans using essential oils and fatty alcohols, all of which are naturally derived and biodegradable.

  • How often should I wash my hair with New Wash?

    You can wash your hair daily or however often works for you. New Wash is so gentle that you no longer need to worry about stripping your color or drying out your strands. 

    When starting out with New Wash, we suggest sticking to your regular routine and finding your rhythm over time. Many people have found that they can go much longer between washes with New Wash.

  • How does New Wash work?

    New Wash cleans hair with a custom blend of essential oils and gentle, naturally derived saturated cleansers that also help balance your scalp's natural oil production.

  • Will New Wash work for my hair type?

    Yes! Check out the reviews—“life-changing” is a commonly used phrase by people with all different hair types. Take our quiz to find the best formula for you.

  • How long will it take for New Wash to work?

    New Wash benefits hair immediately, but all hair types are different so some scalps need to adjust and may experience oiliness or flakiness. This transition period is natural and more commonly experienced by people with oily or fine hair.

  • My hair is still feeling unclean after New Wash. what should I do?

    New Wash is different from detergent-based shampoos, and so is the way you use it. If your hair feels greasy or you have some buildup after using New Wash, there are two common reasons. 

    First, you might not be using enough New Wash. Apply the same amount of New Wash as you'd usually use for both shampoo and conditioner—enough to coat hair like you would for a conditioner or mask. Then work it in really, really well with the Massaging Scalp Brush. Add a bit of water to get a smooth, milky consistency; this will allow it to capture and bond to the dirt, buildup and excess oil.

    You also might not be rinsing it out thoroughly. New Wash bonds to impurities and requires extra rinsing to work it out. Massage it out with the Massaging Scalp Brush or your fingertips.

    Remember: It takes time to adjust to new habits and routines. You might experience a transition period during which your scalp overproduces oil, like it was trained to do by detergent-based shampoos. It hasn't yet acclimated to this new way of cleansing that leaves the healthy, protective oils to do their job.

    After about two or three washes, your scalp and oil production should regulate and thrive with your new healthy routine!

  • Are New Wash pouches recyclable?

    Yes, pouches are made with LLDPE (linear low-density polyethylene) and are fully recyclable under classification #1.

  • Will this clog my drain or harm my septic system?

    No, all Hairstory products are septic-safe and will not clog the drain.

Hair Oil

  • Will Hair Oil weigh down fine hair?

    Not at all. Hair Oil is formulated with a lightweight blend of eight essential oils so it won't weigh down fine hair (or any other type of hair). If you usually stay away from hair oils, give this one a try—you will see and feel the difference instantly!

  • Should Hair Oil be used on damp hair or on dry hair?

    Yes and yes. Apply Hair Oil when your hair is damp to either define your natural texture while air-drying or get a flawless, frictionless blow-dry. Hair Oil can also be used on dry hair to smooth frizz or flyaways, seal ends and add extra shine.

  • Does Hair Oil contain silicone?

    Hair Oil contains a single D2, water-soluble silicone called dimethicone to meet our performance standards for shine (high) and weight (low). Not all silicones are created equal. There are different classes of silicones, with a low or high molecular weight. This distinction is important when understanding silicones, in particular dimethicone. Dimethicone is an inert and non-toxic compound that softens hair and contributes to easier spreading and application. (It's used in many skincare products, too, because it's non-comedogenic.) It has a low molecular weight, which means that rather than having an occlusive effect and creating a barrier, it acts more like an emollient, helping to restore the natural barrier function. 

    The silicone substitutes Hair Oil contains include isodecane to protect from moisture loss, Ecocert-certified coconut alkanes (with similar light-reflecting properties to silicone) and heptyl undecylenate derived from castor oil.

  • Will Hair Oil make my hair greasy?

    Hair Oil is formulated to penetrate hair strands, not simply coat the surface. As long as you use the right amount—just a few drops at a time—it will be easily absorbed.

Hair Balm

  • Is the Hair Balm refill pouch recyclable?

    Yes, this pouch is made with linear low-density polyethylene (LLDPE) and is fully recyclable under classification #1 (polyethylene terephthalate, or PET).

  • I have curly, frizzy hair. Will Hair Balm work for me?

    Yes! Hair Balm gives curls and waves instant definition and adds moisture to smooth frizz, all without weighing hair down.

  • Is Hair Balm simple to use?

    Yes! Hair Balm is a one-step styling routine: just wash, apply and air-dry. You can use it solo to enhance your natural texture or layer it with other Hairstory styling products.

WE’RE LISTENING

Need help? Get product tips, personalized recommendations and more from our product specialists—however works best for you.

  • On our minds at all times: the health of your hair, your scalp and our planet. We developed New Wash as a detergent-free replacement for shampoo and conditioner that nourishes hair and uses less water. We also pioneered the use of refill pouches to reduce plastic waste and continue to lead the industry with sustainable practices and packaging.

  • Once upon a time (in 2015), we set out to create haircare that is smart, simple and sustainable. The key is naturally derived ingredients: Our revolutionary New Wash cleansing cream is formulated without the harsh, hair-stripping foams found in traditional shampoo, and our multitasking styling products further transform your strands and simplify your routine.

  • Gif of New Wash pouch being recycled

SUSTAINABLE