Return Policy

Thank you for shopping at Hairstory. If you are not entirely satisfied with your purchase, we’re here to help.

Please note that the return policy only applies to orders placed on Hairstory.com. 

Your first purchase of any product(s) can be returned within 60 days for a refund or exchange. Any subsequent purchases of the same product are only eligible for exchanges. Return policy excludes free products.

All New Wash Trial Kits purchases are final sale. Trial Kits are exempt from our 60-day policy and cannot be refunded or exchanged. Trial Kits will be considered your first purchase; subsequent orders of New Wash Original will only be eligible for exchange.

For the quickest response, contact our product specialists via our contact form or at hello@hairstory.com. Alternatively, you can call (646) 760-5142; telephone calls will be returned within 24 business hours.

Shipping Charges

We do not offer refunds on shipping charges. We do not offer return labels; shipping for returns will be at your own cost.

Damaged or Missing Items

If you received a damaged product or your shipment is missing, notify us immediately for assistance via our contact form or at hello@hairstory.com. Damaged products or missing shipments are eligible for a replacement within 60 days of the purchase.

Reactions

If you have an adverse reaction to any Hairstory products, please notify us here.

Contact Us

You can find answers to many questions in our FAQs. Our product specialists can be reached via our contact form or at hello@hairstory.com or (646) 760-5142.