Please allow 2-4 business days for your order to ship. We may experience delays in processing and shipping during peak periods.

Thank you for shopping at Hairstory. If you are not entirely satisfied with your purchase, we're here to help.

Your first purchase of any product(s) can be returned within 60 days for either a refund or exchange (choosing one option forfeits the other option). Any subsequent purchases of the same product are only eligible for exchanges. Please note, all Trial Kits purchases are final sale. Trial Kits are exempt from our 60 day policy and cannot be refunded or exchanged.

Customers in the US and Australia who return orders have two options for returning:

  • Handling the return on their end entirely
  • Requesting a prepaid return label from us. This means the equivalent of shipping fees (charged or not) will be subtracted from their refund, should they ask for one. If they ask for an exchange, the return label will be covered by Hairstory.

Emailing us directly at hello@hairstory.com will result in the quickest response.

For customers from all other countries, return shipping is at their charge.

Shipping Charges

Unfortunately, we do not offer refunds on shipping charges. We do not offer return labels; shipping for returns will be at your own cost.

Damaged or missing items

If you received a damaged product or your shipment is missing, please notify us immediately for assistance. Damaged products or missing shipments are eligible for a replacement within 60 days of the purchase. 

Contact us

You can find answers to most questions in our Help Center by clicking here, or submit a request. Alternatively, customer service can be reached by emailing hello@hairstory.com.