PRODUCT KNOWLEDGE

JAYNE'S NEW WASH TIPS

Hairstory's friend, Jayne Matthews (@jayne_edosalon), shares her love and pro tips for using New Wash.

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Jayne Matthews explains why New Wash, a detergent-free shampoo alternative, is the only product most people need for beautiful hair. The video covers how shampoo dehydrates the scalp and hair, triggering excess oil production, and how switching to this one-step hair wash allows the scalp to recalibrate over time. Viewers will learn how to use New Wash with a simple lather-and-rinse routine that takes about three minutes, eliminating the need for conditioner and multiple styling products. The video also addresses the common cost concern, explaining how washing less frequently and dropping extra products makes New Wash a money-saving choice.

How to Wash Your Hair with New Wash by Hairstory

A simple three-minute routine for washing hair with New Wash, a detergent-free cleansing cream that replaces both shampoo and conditioner.

1

Wet hair thoroughly

Get your hair completely wet in the shower. Thorough saturation helps New Wash distribute and emulsify evenly through your hair and scalp.

2

Apply New Wash

Scoop out a generous amount of New Wash — roughly the combined volume of what you would normally use for shampoo and conditioner together. Apply it directly to your scalp and work it in.

Pro Tip: Use more product than you think you need. New Wash replaces both shampoo and conditioner, so the amount should reflect that.
3

Add water and scrub the scalp

Splash a little water into your hair to dilute and emulsify the product. Using the pads of your fingers or a scalp brush, scrub your scalp thoroughly to lift dirt and buildup.

4

Pull through the ends

Draw the product down from your scalp through the mid-lengths and ends of your hair. This ensures your ends receive the conditioning benefits of New Wash.

5

Let it sit

Allow New Wash to remain in your hair for a couple of minutes. This gives the formula time to cleanse and condition simultaneously, so there is no need for a separate conditioner.

6

Rinse thoroughly

Rinse your hair completely until all product is removed. Thorough rinsing ensures no residue is left behind and your hair feels clean and lightweight.

Frequently Asked Questions

  • Why does my hair get greasy so fast after washing with shampoo?
    Shampoo contains detergents that strip moisture from your scalp and hair, leaving them dehydrated. In response, your scalp overproduces oil to compensate, creating a cycle of greasiness. Switching to a detergent-free cleansing cream like New Wash allows your scalp to recalibrate, reducing excess oil production over time.
  • How do you use New Wash by Hairstory?
    Start by getting your hair thoroughly wet. Take a scoop of New Wash — roughly the amount of shampoo and conditioner combined — and work it through your scalp. Add a splash of water to dilute, then scrub well using your fingertips or a scalp brush. Pull the product through your ends, let it sit for a couple of minutes to cleanse and condition, then rinse thoroughly. The whole process takes about three minutes.
  • Do I still need conditioner if I use New Wash?
    No. New Wash is a one-step hair wash that cleanses and conditions simultaneously, replacing both shampoo and conditioner. Because it is detergent-free, it does not strip your hair of its natural moisture, eliminating the need for a separate conditioning step.
  • Is New Wash too expensive compared to regular shampoo?
    While the upfront price may seem higher, New Wash typically saves money over time. It replaces both shampoo and conditioner, reduces the need for multiple styling products, and because your hair stays cleaner longer, you wash less frequently. When you factor in fewer products and fewer washes, the overall cost often comes out lower.
  • How often do I need to wash my hair with New Wash?
    Most people find they can wash their hair less often after switching to New Wash. Because the detergent-free formula doesn't trigger the scalp's overproduction of oil, hair stays fresh longer between washes. The exact frequency varies by hair type, but reduced washing is one of the key benefits users experience.
  • What is a detergent-free shampoo alternative?
    A detergent-free shampoo alternative, like New Wash by Hairstory, is a hair cleansing cream that cleans without sulfates or harsh detergents. Instead of stripping oils from the hair and scalp, it gently lifts dirt and buildup while nourishing the hair, functioning as both a cleanser and conditioner in one step.