Shipping Policies

Shipping in the United States
We ship to all 50 states; Washington, DC and US P.O. Boxes. For shipments to APO/FPO/DPO addresses please send your request to info@hairstory.com or call us at 646-725-0343 and we will help you place your order.  

Shipping Rules and Rates
We offer free shipping on all first-time orders. Subsequent orders will be charged a flat $5 fee. New Wash Club orders are always shipped free. If you would like to add a styling product (one time or every time) to a New Wash Club order and save on shipping, please email us at info@hairstory.com before your next New Wash Club ship date.

Shipping Options
Standard Shipping: UPS SurePost delivers your order to a local post office, and USPS makes the final delivery. Delivery time ranges from 3-5 business days.*

2nd and Next Day Shipping: UPS delivery time depends on the shipping option you choose and follows similar delivery times as detailed below.*

*Delivery time begins the next business day if you place your order before noon Central Time. Delivery time for orders placed after noon Central Time will ship the second business day. For example, if you order on a Tuesday before noon, start counting days on Wednesday. If you place an order after noon, start counting days on Thursday.


CUSTOMER SERVICE:

Email: info@hairstory.com

Phone: 646-725-0343

Estimated response time: within 12 hours, M-F 

Shipping to Canada
We ship to Canada with the same shipping rules and rates explained in the previous section. USPS clears packages through customs and Canada Post completes delivery. Delivery time ranges from 5-8 business days. Orders placed after noon Central Time will not ship until the next business day.*

Please note that our prices are in US Dollars.

Shipping to the UK
We ship to the UK with the same shipping rules and rates explained in the previous section. USPS clears packages through customs and either Royal Mail or Yodel will complete delivery. Delivery time ranges from 5-8 business days. Orders placed after noon Central Time will not ship until the next business day.*

International Shipping (Outside of the US, Canada, and the UK)
We are working on making Hairstory products available to those outside of the US, Canada, and the UK. If you’d like to be notified when shipping becomes available to your area, please fill out the form below.

Name *
Name
A country that is NOT the US, Canada, or the UK