Shipping Policies

Shipping in the United States
We ship to all 50 states; Washington, DC and US P.O. Boxes. For shipments to APO/FPO/DPO addresses please submit your request by clicking here.

Please note that we are unable to ship Undressed to Hawaii and Puerto Rico due to airline safety regulations for combustible ingredients. 

Shipping Rules and Rates in the United States
We offer free shipping on all first-time orders. Subsequent orders will be charged a flat $5 fee. If you are in the New Wash Club, orders are always shipped free (including orders of styling products).

Shipping Options in the United States
Standard Shipping: UPS SurePost delivers your order to a local post office, and USPS makes the final delivery. Delivery time ranges from 3-5 business days.*

2nd and Next Day Shipping: UPS delivery time depends on the shipping option you choose and follows similar delivery times as detailed below.*

*Delivery time begins the next business day if you place your order before noon Central Time. Delivery time for orders placed after noon Central Time will ship the second business day. For example, if you order on a Tuesday before noon, start counting days on Wednesday. If you place an order after noon, start counting days on Thursday.


CUSTOMER SERVICE:

If you have questions, you can find most answers or submit a request in our Help Center by clicking here

Shipping to Canada, UK, EU Countries, Switzerland and Norway
The same shipping rules and rates explained in the previous section apply. DHL delivery time ranges from 2-4 business days. Orders placed after noon US Central Time will ship the next business day.* We are currently unable to ship to Spain, Greece, Italy, Romania, or to any P. O. box. No additional taxes or duties will be charged beyond the total on your final invoice.

Please note that we are unable to ship Undressed overseas or to Canada due to airline safety regulations for combustible ingredients. 

Shipping to Australia and New Zealand
The same shipping rules and rates explained in the previous section apply. DHL makes all deliveries, which range from 2-4 business days. Orders placed after noon US Central Time will ship the next business day,* Monday through Friday, with the exception of US National Holidays. No additional taxes or duties will be charged beyond the total on your final invoice.

Please note that we are unable to ship Undressed overseas due to airline safety regulations for combustible ingredients. 

Other Countries
We are working on making Hairstory products available globally. If you’d like to be notified when you can buy in your area, please fill out the form below.

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We currently ship to the US, Canada, the UK, EU Countries, Switzerland, Norway, Australia, and New Zealand.