RETURNS AND REFUNDS POLICY

Thank you for shopping at Hairstory.
If you are not entirely satisfied with your purchase, we're here to help.

Our products can be returned within 30 days of the original purchase for a refund. A new product may be exchanged for another product or returned for a refund. It may take up to 2 weeks to process a return/refund.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 30 days
  • The product is in its original packaging

Products that do not meet these criteria will not be considered for return.

Please contact us through the Help Center for further instructions and the return address. Alternatively, customer service can be reached by emailing info@hairstory.com or by telephone at (646) 725 0343.

Shipping charges
Unfortunately, we cannot refund shipping charges. The customer is responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Hairstory.

Sales Tax and Duty
Any sales tax and duties charged for purchases made outside the United States cannot be refunded.

Damaged items
If you received a damaged product, please notify us immediately for assistance.

Contact us
You can find answers to most questions in our Help Center by clicking here, or submit a request. Alternatively, customer service can be reached by emailing info@hairstory.com or by telephone at (646) 725 0343.