We can go on and on about how miraculous New Wash is, but we thought we’d give new fans a chance to tell you instead. 


Hi Fabulous People at Hairstory,

Thank you so much for e-mailing and keeping in touch. I have to say that I am impressed but more importantly it is evident that Hairstory really cares about its customers, which is amazing!

I wish that there is a function on your website where people can just rave about Hairstory's products [Editor's note: There is now a review function for every Hairstory product]. I am referring to New Wash in particular because seriously I. CAN'T. GET. ENOUGH. As a true New Yorker, I can be quite cynical about everything and anything. However, I cannot tell you enough about how extremely happy I am to not only purchase New Wash, but also to purchase it through your Fan Club Program – because as it says on Hairstory's website, I never want to run out off this stuff.

As you have mentioned on your email, this is been my first week using New Wash. Let me backtrack. I am a student at New York Law School and am currently going though finals. My Hairstory order arrived on Tuesday evening, and I waited until Wednesday evening to open it as a present to myself to after my evidence final. New Wash is definitely worth the wait and worth every penny. I have never experienced stress the way I do now, and it has been affecting my hair – I cherish my hair second to my skin, and that speaks volumes. Since law school, I have noticed that my hair fall during my shower has increased exponentially. I finally came to the realization that I have to do something before I become bald. I may be slightly dramatic, but everything is dramatic in my life. As someone who is Chinese, Dutch, and Indonesian, I have Asian hair written all over me due to my dad's strong Chinese genes, and I'm definitely not complaining. However, you can really notice the thinning and this is something that I had to solve immediately.

I finally used New Wash yesterday and again today. I have to say that it has transformed my shower ritual. It makes me so happy, relaxed, and at peace which is a rare occasion in my busy and stressful schedule as a law student. I love the fact that I can use New Wash all the time because of its natural and beneficial ingredients, and it smells like heaven.

After using New Wash for the first time yesterday, I can still see about 10-15 strands that fell out. Although disheartening, I thought it was normal since it was my hair's first exposure to New Wash and it has to recover from the damage caused by my old hair washing routine. However, I was floored today to see that only 3 stands of hair came out during my second use of New Wash!!! 

All I can say is thank you for saving me, and my hair. Most importantly, New Wash saves me unnecessary stress about my hair fall I am on a heavenly scented road to recovery. My hair looks and smells so pretty and the difference is monumental.

I love you Hairstory!!

– Charissa W.

New Wash is the most incredible thing – truly incredible, as in hard to believe. My hair has never been so manageable, and the products that work alongside it are four of the most harmonious. My hair feels amazing, and has the perfect level of mess meets refinement, something very hard to achieve. My husband has already begged me to leave the hair balm at home so he can use it. And when I first saw your site, it was a very emotional moment. It was like, 'Here are my people!'

– Emily M.

I've been reflecting on the industry and where my philosophies stand, and it's really cool to find out there is a movement in motion that has the same ideals as I do. After working for a corporate salon my whole career, I've left looking for something more to believe in – something genuine. From what I know and have experienced from Hairstory, I've finally found that something.

– Julian W.


Please make sure that Michael sees my comments, because I am sure he wants the feedback.  

I am a super long time Bumble & Bumble fan. As a native New Yorker, I had my hair cut at the salon in the 1980s and loved it. When I moved back to New York after a hiatus away in the ’90s to early 2000s, I went back, because that was the place for cool, cutting edge, modern hair in the city. Michelle Fiona was my stylist and Larry Raspanti did my color. When Bumble came out with products, I was hooked. But when I heard that the brand was sold to Lauder, I was heartbroken. Everything changed. I LOVED that the products never smelled perfume-y. They ruined them by changing the scents. My favorite was Styling Creme, which I mixed with Khiel’s Silk Groom to create the perfect styling aid. Even the Surf Spray, which had a great smell at first, they perfumed. So I was done.  

Fast forward and I am a client at Larry’s salon, Whittemore House, where he still does my color, and another of your alums, Sarajane Lynch, cuts my hard-to-cut hair – it’s wavy and only a special person can cut it. So I got the cut and color down, but the right products were elusive. My hair is very temperamental; different products do different things to it, as opposed to some people that can use anything on their hair and it always looks great. If you look in my closet, you will find hundreds of dollars worth of many brands that have failed me.   

I have to say that I was not a fan of Purely Perfect, which I tried at Whittemore House, because it left my waves lifeless. But I was anxiously awaiting the debut of Michael’s new styling products, and after viewing the videos, I ordered Déshabillé and Hair Balm. Suffice it to say I was absolutely BLOWN AWAY (but not by a blow dryer) by how effortlessly amazing my hair looks with Hair Balm!  It lets my waves do what they want and never looks like I’m forcing it to do something else. Déshabillé is fantastic and doesn’t leave my hair dry or crispy. And the scent! Heaven!  (What is that scent, anyway?)

Thank you!! I just wanted you to know that you have really changed my life, my get-ready time, my days, and my mood with these products. If my hair starts out bad, it ruins my whole day. I also love that you have the Fan Club, which means I can never run out.  

My best,

Andrea R.

I love New Wash in a way that is hard to explain. It's like a relationship; there are deep and complex emotions here. It's not a product, it's a revelation.

– Lee Mcafee

New Wash is the best product I've ever used. I'm a raving fan.

– Heather R.